Frequently Asked Questions
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If your question is not answered here please call 0844 800 4016 or email info@tucasi.com.
General

Why should I buy Community Lettings?


Community Lettings does a great job supporting letting administration but that alone might not be enough to help you justify investing in it. As such we have compiled a list of reasons why customers have bought Community Lettings.
Installation

Can I install Community Lettings myself?


Community Lettings is very easy to install so you can do it yourself. If you need detailed instructions on installing Community Lettings please contact our support desk on 0844 800 4017 or send an email to support@tucasi.com 
Training

Will training be available?


We believe the success of a new software implementation can ultimately depend on the quality and level of the training. Therefore, we strive to offer the best for you.

Our Professional Services Team can provide you with a variety of different training options to enable you to use the system to its maximum and, in turn, reduce the daily workload within the office.

To discuss any training requirements please contact the Professional Services team directly on the following number: 0844 800 4016 (option 2) or send us an email: training@tucasi.com
Support

How do you support Community Lettings?


Remote support (e.g. email, fax, telephone) is offered to all Users who purchase a support contract for the purposes of addressing issues directly arising from Community Lettings. Any additional support (e.g. problems with PCs, servers and onsite visits) will be provided subject to the client agreeing to the additional costs involved which are based on the consultancy fees.

Support staff make all reasonable endeavours to provide remote support and these are considerably increased if the user makes available remote access facilities (e.g. using VPN or dialup access).

Whilst every effort is make to supply software which is free of faults, free of charge updates to fix faults are supplied to users with a current support contract.

Our support staff are available between 8.30am and 5pm, Monday to Friday.

What is the release strategy?


Community Lettings is undergoing a programme of ongoing development to improve the features offered to users. If you have any suggestions for improving Community Lettings please call
0844 800 4017
or email us at support@tucasi.com.

Users with a current support contract can download upgrades free of charge.
Technical

Does Community Lettings work with Microsoft Office?


Community Lettings has been tested and works with Microsoft Office 2007

It requires Microsoft Word to print invoices and credit notes, and Microsoft Excel if you want to export reports to a spreadsheet.
"We have found it very useful to have a program designed specifically for school lettings. The simple way that it is set up makes it very easy to learn and use. The reports are informative; the booking procedure straightforward. It has proved to be a big time saver for us. The support is very reliable with a fast turnaround on any queries raised."

After using the system for 6 months Christine went on to say:

"Thank goodness that I have the program. I have found it excellent and haven’t looked back since getting it. You have saved me countless hours (and mistakes)."

Read more testimonials...